Job Title: Move Manager

Location: Stirling Ackroyd London Bridge - hybrid, 3 days from home

Brand: Stirling Ackroyd

Salary: £26,000.00 per annum

Hours: Monday to Thursday 8:45am to 6pm, Friday 8:45am to 5pm

About Stirling Ackroyd:

Renowned as market leaders, we believe in providing credible expertise, professionalism, we are always striving for success on behalf of our clients. Guided by our values and powered by equity, inclusion, and community we are market leaders in our sector and an industry leading employer. It is what makes us one of the best, in 2024 we were acquired by LRG.

Job Summary and Key Responsibilities:

The Move-In Manager is responsible for coordinating and administering the tenancy commencement process, ensuring all documentation, compliance requirements and financial arrangements are completed accurately and efficiently. This includes preparing and processing tenancy paperwork, obtaining, booking and verifying the necessary statutory and compliance certificates, coordinating with landlords, tenants, contractors and relevant third parties, and facilitating the signing of tenancy agreements and the collection of required payments. The role ensures all pre-tenancy requirements are satisfied, records are accurate and up to date, and each tenancy is ready to commence in full compliance with relevant legislation, regulatory requirements and company procedures whilst managing communications with Landlords, Tenants, Contractors and internal stakeholders.

Duties will include:

• To manage the tenancy progression journey as primary contact for Landlords and Tenants

• Obtain compliance documents including gas safety certificates, electrical installation condition reports, energy performance certificates and licenses and correctly store on the CRM system

• Communicate with all parties to ensure that the information received is up to date, correct and relevant with notes on CRM system being updated at all times.

• To produce all paperwork and ensure its accuracy in line with current legislation requirements

• To distribute the paperwork to all parties whether online or through a manual format within the current agreed timescale.

• To maintain business set timescales for which documents are to be produced and circulated.

• To liaise with branch staff to ensure that we have up to date information regarding the tenancy

• To monitor the referencing process and ensure that they adhere to the company’s criteria for tenants whilst ensuring that Right to Rent checks are completed for each tenant and for any Rent and Legal protection policies should they be applicable. Proof of address must always match the address noted on the reference to obtain the policy.

• To organise daily workload and prioritise urgent processes.

• To liaise with the company’s chosen contractors and arrange the required jobs prior to a tenancy commencing

• To ensure that all funds from a tenant have been paid including holding deposits and completion funds in order for the tenancy to proceed.

• To prepare and distribute invoices for landlords and to ensure that the balance is made prior to a tenancy commencing.

• To provide accounts with a completion statement that outlines the cost breakdown for both the landlord and the tenant.

• To register the security deposit and produce the deposit certificate and ensure that the certificate is sent along with the prescribed information in line with the legal timescales.

• To distribute welcome packs to landlords and tenants upon tenancy commencement

• All written communication to be appropriate, accurate and in line with company expectations

• Liaise with Property management teams regarding any issues that may arise prior to the move in on a managed property to ensure any issues are dealt with correct and in a timely manner.

Skills required:

• Structured and organised, able to manage complex and changeable workloads

• Strong written and verbal communication, including strong listening skills with the ability to build rapport and long-standing relationships

• Customer focused; understands and can provide good customer service

• Strong time management skills

• A high attention to detail, able to identify errors and rectify when required.

• To promote the vision and values of the business and your office

• To show respect to colleagues, clients and customers always

• To promote and maintain; office standards, personal organisation, personal presentation and hygiene, and health and safety standards

• To lead by example in complying and upholding the standards and expectations set

• To effectively and efficiently complete instructions set by your manager as and when required

• Administrative/Office experience ideally within a property related role (1 year minimum)

• Customer service experience (1 year minimum)

• A good understanding of the residential lettings sector, the local lettings market, key legislation would be beneficial

What we can offer you:

• Proven track record for career growth and advancement within the company

• Market leading training and ongoing professional development

• Supportive and collaborative team environment

Benefits:

• Structured training and support.

• Excellent opportunities for career progression.

• Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year.

• Excellent parental leave & company fertility policy in place.

• Access to an Employee assistant programme including access to a virtual GP 24/7 and mental health first aiders.

• Retail discounts.

Stirling Ackroyd, as part of LRG, are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate Industry.      

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.